Privacy Policy

This Privacy Policy explains how we (“our company,” “we,” “our,” or “us”) collect, use, process, and protect your personal data when you access or use our website, products, and services. By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) and other relevant laws in Malaysia.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

  • Account – A unique account created for you to access our services or parts of our services
  • Affiliate – Any entity that controls, is controlled by, or is under common control with us, where “control” means ownership of 50% or more of voting shares or equity
  • Company – Refers to MOMMA INDUSTRIES SDN BHD 201501011593 (1136928-P),Address: No 23-3, Jalan Puteri 3A/1, Bandar Puteri Bangi, 43000 Kajang, Selangor
  • Cookies – Small files stored on your device to enhance and track your browsing experience.
  • Country – Refers to Malaysia
  • Device – Any device that can access the service, such as a computer, mobile phone or tablet
  • Personal Data – Any information that identifies or can identify an individual
  • Service – Refers to our website and related services
  • Service Provider – Third-party companies or individuals engaged by us to facilitate services, perform services or analyze usage
  • Third-party Social Media Service – Any platform (e.g., Facebook, Instagram, TikTok, Google) through which you may log in or interact with our services
  • Usage Data – Data automatically collected during service use, such as IP address, browser details and time spent on pages
  • Website – Refers to our official website www.momma-nutrition.com
  • You/User – The individual using the services or the legal entity on whose behalf the individual is acting

Information We Collect

We collect personal data to provide and improve our services. The information collected may include:

Information You Provide

  • Name (first and last)
  • Email address
  • Phone number
  • Shipping and billing address
  • Account details (if registered)
  • Feedback, inquiries or complaints
  • Information provided through surveys, promotions or contests

Usage Data

  • IP address, browser type/version
  • Pages visited, date/time of visit, time spent on pages
  • Device type, operating system and mobile network details

Social Media Data

  • Name
  • Email address
  • Profile information
  • Contact lists (with your permission)

This information is used to provide access to our services and manage your account.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze performance.

Types of Cookies Used

  • Essential Cookies – Required for core website functionality such as secure login and checkout
  • Preference Cookies – Store your settings and preferences, like language and location
  • Analytics Cookies – Help us understand traffic patterns and user behaviour
  • Marketing Cookies – Used to deliver relevant promotions and advertisements

You can disable cookies through your browser settings, but certain features of the website may not function properly without them.

How We Use Your Personal Data

Your personal data may be used for the following purposes:

  • Providing and maintaining our services, including order processing and delivery
  • Managing your account and registration details
  • Contacting you for updates, order notifications or important service information
  • Sending marketing communications, including promotions and product announcements (see Marketing Consent below)
  • Providing customer support and handling inquiries or complaints
  • Analyzing data to improve products, services and website experience
  • Detecting and preventing fraudulent or illegal activities
  • Complying with legal, tax and regulatory requirements
  • Facilitating business transactions such as mergers acquisitions, or restructuring

You can disable cookies through your browser settings, but certain features of the website may not function properly without them.

Marketing Consent and Opt-Out

By providing your personal data and opting in, you consent to receive marketing communications from us via:

  • Email
  • SMS
  • WhatsApp
  • Phone calls
  • Social media platforms

These communications may include:

  • Promotions and discounts
  • Product updates and announcements
  • Invitations to events, workshops or contests
  • Educational content on health, pregnancy and breastfeeding

You can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in marketing messages, or
  • Contacting us directly using the information in the Contact Us section

We will process your opt-out request promptly and ensure your details are removed from our marketing lists.

Sharing of Personal Data

We do not sell or rent personal data to third parties. However, we may share your data in the following circumstances:

  • Service Providers – To fulfil orders, manage shipping, payment processing and provide technical support
  • Business Partners – To offer joint promotions or special services
  • Legal Obligations – When required by law or valid requests by public authorities
  • Business Transactions – In the event of mergers, acquisitions or sales of assets where data is transferred
  • With Your Consent – When you specifically agree to share your information for other purposes

All third parties are bound by confidentiality and must comply with data protection standards.

Retention of Personal Data

Personal data will only be retained for as long as necessary to:

  • Fulfil the purposes stated in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When no longer needed, data will be securely deleted, destroyed or anonymized.

Transfer of Personal Data

Your information may be stored or processed outside Malaysia. MOMMA will ensure that adequate safeguards are in place to protect your data during cross-border transfers.

Your Rights Under PDPA

You have the following rights under the Personal Data Protection Act 2010 (PDPA):

  • Access your personal data held us
  • Request corrections to inaccurate or incomplete data
  • Withdraw consent for data processing at any time
  • Request deletion of your data, subject to legal or contractual obligations
  • Opt-out of marketing communications

To exercise these rights, please contact us using the details in the Contact Us section.

Data Security

We take reasonable steps to protect your personal data through:

  • Secure data storage and encryption where necessary
  • Restricted access to authorized personnel only
  • Regular system monitoring and security audits

While we strive to protect your data, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security.

Children Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us without parental consent, please contact us immediately. We will take steps to delete such information promptly.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing personal data.

Changes to This Privacy Policy

  • The revised policy will be posted on our website
  • The “Last updated” date will be adjusted accordingly
  • Significant changes may be communicated via email or website notifications

Contact Us

For any questions or to exercise your privacy rights, please contact:

MOMMA INDUSTRIES SDN BHD
No 23-3, Jalan Puteri 3A/1,
Bandar Puteri Bangi,
43000 Kajang, Selangor

Email: [email protected]
Website: www.momma-nutrition.com
Phone: +6016-9246962 / +6012-4746962