SHIPPING POLICY
1. MOMMA INDUSTRIES SDN BHD will only send online orders to Peninsular Malaysia, Sabah and Sarawak address. We do not deliver to any international address.
2. Your paid orders will be shipped out from our warehouse on the same day if the order placed before 4.00pm, and on the next day if order placed after 4pm. Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.
3. MOMMA INDUSTRIES SDN BHD reserves the right to amend this policy at any time without prior notice.
STANDARD DELIVERY
1. Our logistic partner with their best effort will deliver your parcel within 1 to 5 working days for Peninsular Malaysia and 5 to 8 working days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.
2. During peak season / festive periods, delivery may take longer time. To avoid late shipment, you are advise to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali.
3. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the parcel will be returned to our warehouse. We will only reship the product once the product returned at our warehoue, and reshipment cost will be beared by customer.
4. Do keep track on courier tracking number to avoid further delay and reshipment.
MOMMA INDUSTRIES SDN BHD,
B-3-5A, Level 3, Block B,
Ostia Bangi Business Avenue,
Jalan Ostia Utama, Seksyen 14,
43650 Bandar Baru Bangi, Selangor,
Please contact us at [email protected] or +6011-10969246 if you have any questions or doubts.